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New Clients

New Clients

Welcome! We're glad you're here. Here's what you need to know to get started.

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Welcome, New Clients

Taking the first step toward mental health support is meaningful. We aim to make getting started feel welcoming, straightforward, and easy to understand.

Your First Appointment

During your first appointment, you will meet with the provider for a comprehensive evaluation that typically lasts between 45 minutes to 1 hour. This evaluation will include a detailed review of your medical, social, and family history. Once all the necessary information has been collected, you and the provider will collaboratively discuss and develop an appropriate treatment plan tailored to your needs.

How to Schedule

Choose the path that matches how you plan to pay for care.

Insurance Clients

If you plan to use insurance, schedule online through our secure booking partner. Accepted plans are listed in the Insurance section below.

Schedule with Insurance

Self-Pay Clients

For self-pay clients, please call the office to schedule an appointment.

Call the Office — 252-376-6841

Insurance Providers

Accepted insurance plans are listed here in one place. Eligible clients may schedule online through our secure booking partner.

Schedule with Insurance
  • Blue Cross Blue Shield (BCBS)
  • Aetna
  • Cigna
  • Carelon Behavioral Health
  • Oxford (Optum)
  • United Healthcare (Optum)
  • Quest Behavioral Health

Coverage varies by plan. Please verify your benefits with your insurance provider before your appointment.

Private Pay Model

Private pay options are available for in-office and telehealth psychiatric services. For self-pay clients, please call the office to schedule an appointment. Current rates are listed below.

New Patient

ServiceRate
Initial Psychiatric Evaluation60 minutes$200

Established Patients

ServiceRate
Medication Management20–30 minutes$150
Medication Management + Supportive Therapy30 mins + 16–30 minutes$195
Extended Follow-Up60 minutes$175

Other Services

ServiceRate
FMLA / Disability FormsForms completed after seen by provider for one year$50
No-Show Fee$75

Payment Policies

  • Payment due before or at appointment time
  • Credit card on file required
  • 24-hour cancellation policy
  • No-show fees charged to the card on file
  • Superbills available on request

Frequently Asked Questions

How do I schedule my first appointment?
Insurance clients with BCBS, Aetna, Cigna, Carelon Behavioral Health, Oxford (Optum), United Healthcare (Optum), or Quest Behavioral Health may schedule online through our booking partner. Self-pay clients should call our office at 252-376-6841 to schedule an appointment.
Do you offer in-person or telehealth appointments?
Yes. In-office appointments are available at our Tarboro, NC office. Telehealth may also be available — contact us for details.
Do you accept insurance?
Yes. We currently accept Blue Cross Blue Shield (BCBS), Aetna, Cigna, Carelon Behavioral Health, Oxford (Optum), United Healthcare (Optum), and Quest Behavioral Health. Coverage varies by plan. Please verify your benefits with your insurance provider before your appointment.
Do you offer self-pay options?
Yes. Private pay is available for in-office and telehealth psychiatric services. Current rates range from $150 for medication management follow-ups to $200 for an initial psychiatric evaluation. Self-pay clients should call our office to schedule. Full pricing and payment policies are listed on our New Clients page.
What age groups do you serve?
We provide treatment services for individuals aged 15 to 64. ADHD evaluation and treatment is available for adolescents; for adults, we maintain medication management for those already diagnosed.
What are your payment policies?
Payment is due before or at appointment time. A credit card on file is required. We maintain a 24-hour cancellation policy, and no-show fees are charged to the card on file. Superbills are available upon request.
What should I expect at my first appointment?
Your first appointment is a comprehensive evaluation lasting 45 minutes to 1 hour. It includes a detailed review of your medical, social, and family history, followed by a collaborative discussion to develop your treatment plan.
Is my information kept private?
Client privacy is a priority. Protected health information is handled through secure, appropriate channels.

Emergency Notice

If this is a mental health emergency, call 911, go to the nearest emergency room, or call/text 988 for immediate crisis support.

Ready to Get Started?

We look forward to welcoming you. Request an appointment today to begin your wellness journey.

Request an Appointment
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